This customer privacy policy (“Privacy Policy”) governs how Montonio („Montonio/us/we/our”) gathers and uses personal data of customers, i.e., the end users of Montonio’s Services - persons using payment initiation and refunds services or applying for financing or using pay later service (credit intermediation) or using card payment services or whose personal data is processed while offering other Montonio’s Services.
Montonio always aims to protect privacy of customers and other data subjects. Montonio’s Privacy Policy is made available in our service flows and on our website.
In case of questions about how Montonio processes personal data, additional information can be obtained by contacting us at compliance@montonio.com.
Personal data |
Purpose of processing |
Grounds for processing |
Contact details (e.g., phone number, e-mail, address) |
Performance of a contract; direct marketing |
Performance of contract; consent for direct marketing |
Verification and AML checks data (verification data of presented data, PEP data, sanctions data, transaction checks, incl., information about purchased goods/services) |
Verification of presented data and AML data gathering |
Legal obligation in case of payment initiation and credit intermediation (data verification and other AML obligations); data not covered by legal obligation is processed under public interest; for services not licensed – necessary for entering into contract (verification of identity data) and legitimate interest or public interest for AML data |
Payment data (full name, contacts, payment amount, name of payee, list of payer’s IBANs, payer’s bank, email, address, IP address, status of authentication, payment status, paymentID) |
Provision of payment services (performance of a contract) |
Performance of contract; certain data may be processed due to legal obligations |
Financing and Pay Later agreement data (e.g., status of the agreement, data on the financed amount, amount of the down-payment, APRC, interest rate) |
Keeping of credit file |
Legal obligation deriving from consumer credit legislation |
Information on usage of Service(s) (e.g., payment data, credit offers, credit contracts, communications with us, data on returns etc., shopping cart data) |
Performance of contract; depending on data – some data may be processed due to legal obligations or public interest, e.g. related to AML, fraud prevention |
Performance of contract; certain data may be processed due to legal obligations, public interest |
Data on the website sections visited |
Risk management, fraud prevention, service development |
Legitimate interest |
Device data (e.g., type of device, device identifier, other metadata) |
Risk management, fraud prevention, |
Legitimate interest |
Technical data on the use of the Website and our Service(s) (e.g., IP address, type and version of the browser, logs) |
Risk management, fraud prevention, service development |
Legitimate interest |
Other data on connection to Service(s) provision (e.g., satisfaction surveys, feedback, Service usage data, recordings) |
Service development, better customer experience |
Legitimate interest |
*shipping and Service usage data (e.g., full name, address, phone nr, email, parcel data), shopping cart data (i.e., list of products and/or services purchased) |
*offering shipping and ancillary services (management of orders, payments, refunds etc) to a Merchant |
*Montonio uses same grounds for processing as Merchant (Montonio is a processor of Merchant in case of shipping and additional (non-licensed) services) |
Contact us if you need more precise information on the processing of your personal data. Please note that in case where we are the processor, we may redirect you to your data controller if you have provided us with necessary information.