Customer expectations are at an all-time high. Reliable, fast, and frictionless shipping has moved from a perk to an absolute necessity. But for small and medium-sized businesses, meeting that standard often means wrestling with logistics, managing separate systems for payments and shipping, and handling rising costs—all distractions from focusing on growth.
Montonio helps ease these pressures. By combining shipping and payments in one platform, Montonio enables businesses to streamline operations, control costs, and keep customers satisfied. The outcome? Brands can spend less time on logistics and more time delivering a consistent, dependable experience that builds loyalty.
Here, we speak to four e-commerce businesses that are using Montonio Shipping to simplify fulfilment, optimise processes, and strengthen relationships with their customers.
Faster fulfilment for happier customers
Fulfilment can make or break the customer experience. Fast, reliable delivery sets the foundation for trust, and if something goes wrong, it’s what customers remember. Yet, for many businesses, managing multiple shipping providers can feel like more admin than asset, slowing teams down and introducing gaps that impact service.
Montonio’s shipping solution offers a fresh approach. By centralising delivery providers, it eliminates the hassle of juggling systems, allowing teams to focus on fulfilment rather than firefighting.
Take Medpoint, for example. Their team used to deal with separate plugins for every provider—an approach that worked, but not without regular delays and extra steps. Since moving to Montonio, they’ve been able to manage everything in one place, bringing new levels of speed and consistency to their process. “Montonio’s delivery solution has greatly accelerated and simplified our order fulfilment process, especially in situations where we use several different delivery providers,” says Karl from Medpoint. They can now print all parcel labels from one screen, a small change that’s transformed warehouse operations, making it easier to focus on getting orders out the door.
GoGoNano has seen similar benefits. Switching to Montonio brought their supplier and order management into a single environment, cutting down time spent on admin and reducing error risk. “Thanks to Montonio’s delivery solution, we fulfil orders much faster compared to previous solutions,” says Kaur from GoGoNano. Faster fulfilment doesn’t just make things easier for their team—it means customers get what they ordered with fewer delays, and they notice the difference.
Cost-effective and centralised management
Keeping fulfilment smooth is one thing; making it easy for customers to track and get updates on their orders is another. Customers expect to be in the loop about their shipments, but too often, complex systems and clunky workflows get in the way. Montonio’s platform cuts through that complexity, offering a simple integration with major e-commerce platforms like WooCommerce that gives businesses the control they need to manage orders and track shipments—all while keeping customers informed.
Pinkpharma found that Montonio’s integration not only streamlined their fulfilment process but also reduced the chances of mistakes. With a single-dashboard system, their team can track multiple delivery options from one place, answer customer questions about shipping, and manage everything without a hitch. “The convenient integration within admin UI in WooCommerce also allows for faster handling of customer inquiries around shipment tracking,” says Vilius from Pinkpharma. This straightforward setup keeps the process clean, allowing Pinkpharma to offer a more satisfying, frustration-free experience for their customers.
For GoGoNano, Montonio’s setup brought another level of efficiency to their fulfilment operations. Instead of bouncing between systems, they can manage all suppliers within one environment, which means fewer steps and faster responses. “All suppliers and orders can be conveniently formalised through one environment where we can later manage, sort and filter them according to our needs,” says Kaur from GoGoNano. By having everything in one place, GoGoNano can keep customers in the know without the usual admin headaches, creating a more transparent, reliable experience.
Support that helps you serve your customers
Having a partner who listens, adapts, and grows alongside your business is almost as important as the right tool. Montonio’s commitment to continuous improvement and dedicated support goes beyond the standard approach, ensuring that their platform evolves based on real feedback from merchants. This approach enables businesses to meet changing customer expectations without missing a beat.
For Medpoint, Montonio’s responsiveness has been a game-changer. Rather than delivering a one-size-fits-all solution, Montonio takes feedback seriously, rolling out updates that align with the specific needs of merchants. “What makes Montonio particularly special is their willingness to listen to merchant feedback and constantly develop new value-creating features,” says Karl from Medpoint. Knowing they have a partner that not only listens but actively adapts has allowed Medpoint to maintain a high-quality customer experience, even as their operations scale and evolve.
Laatsemaailm.ee echoes this sentiment, noting how Montonio’s personalised support and proactive approach have directly impacted their service quality. The team at Montonio doesn’t just provide support—they’re hands-on, ensuring that businesses are equipped to tackle challenges head-on. “The big advantage of Montonio is a personal and fast approach and proactive cooperation by the entire team,” says Märt from Laatsemaailm.ee. This level of involvement gives Laatsemaailm.ee the confidence to adapt their operations quickly, knowing they have a responsive partner on hand.
Empowering growth through seamless shipping
Montonio is helping e-commerce businesses create a fulfilment process that customers can count on. By combining shipping and payments in one simple platform, Montonio removes complexity from day-to-day operations, giving teams the freedom to focus on delivering quality service. Faster fulfilment, seamless integrations, and dedicated support all work together to help businesses strengthen customer relationships.
Whether it’s centralised management for quicker responses, intuitive tools that keep customers informed, or a support team that listens and adapts, Montonio is more than just software—it’s a partner in helping businesses scale smoothly. For any e-commerce brand aiming to provide a dependable, frictionless experience, Montonio offers a solution that’s built to keep customers coming back.